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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Missing device credit
Jonberge
Member

HELP!!! I traded in an Apple iPhone 8 Plus in April and was supposed to get a $350 device credit. After 2 months of no credit I called customer service and spent over an hour on the phone. Promised it would be on my account within 2 cycles. Nope. Called again and it took about 20 minutes for the rep to find the previous notes…don’t worry…give it 2 more cycles. Still no credit after a total of 6 months!

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Re: Missing device credit
vzw_customer_support
Customer Support

 

Hi, there! Thanks for your message. Any type of credit to save money is always awesome when done correctly, and we realize that six months is a very long time to not have any updates on what the reason for no trade-in credits has been. We are more than happy to assist you with any trade-in credits you qualify for at the time your trade-in was initiated. Please send us a Private Note to continue.*Andrea

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Re: Missing device credit
Jonberge
Member

How do I send a private note?

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Re: Missing device credit
vzw_customer_support
Customer Support

In Private messages in the app. 

>Aldo

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