I am at a loss. I switched plans. I ordered 2 phones including a new line with a BOGO. I have my new phone number. I have paperwork for the new phone and an order number . But what I don't have is the phone itself. When I checked My Verizon and didn't see the separate order number for the new line in my pending orders I was told not to worry and that that it would be processed. When nothing changed on My Verizon I was told it would ship with the other phone even though they had separate order numbers. When I received order shipped ....No phone for the new line!
Any thoughts on who might actually be able to help as opposed to simply telling me its all taken care of?