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Mobile number
ByAnyMeans
Member

Is there any way to get my old number back from an account that was inactive for some months? I'm using the same mobile phone but CS told me I needed a new sim so I did that but now I have a different number. How can I check availability of my previous number? 

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Re: Mobile number
vzw_customer_support
Customer Support

ByAnyMeans,

 

I definitely get preferring your old number. I would feel the same in that situation. I wish the answer was different but if the number was inactive there isn't a way to retrieve that months later. It isn't due to the SIM, we can put an old number on a new SIM, it would instead be due to us not having a way to retrieve a number once it is closed. In that situation getting you set up with a new number is the best option. 

 

-Andrew

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