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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
More problems
PatrickL
Member

We purchased a new iPhone for  one aline  and  I just noticed it changed our plans on all lines.  

I couldn't buy a new phone because of a glitch in the trade in system. 10 hours of calls and chats later. Back to square one 


I adjusted the plans back to where there were.  But only had 5g as a choice when.  

You better adjust my bill for this period. I lost the Disney bundle. The $13.99 charge needs to be remove from my bill.  One plan bumped from $55 to 60 another from $64.52 to $77.42  I need a credit for both.  As well.   I can direct message the details 

this is the final straw. If we have any more problems I will 100% be putting in a complaint to the bbb fcc and my representatives in congress.  

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Re: More problems
vzw_customer_support
Customer Support

Thank you for bringing this to our attention, @PatrickL. It is rather odd that your plans changed after placing an order, but I'm glad you were able to catch it in time, and change the plans back. However, just to be sure, we will be sending you a Private Note to review the account with you for any other charges or changes, in just a moment. Please reply there, so we can get started.

*Gabriel

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