Morristown Train Line- NJT service unusable

[MorrisPlains2]

I have been commuting from NJ to Penn Station for fifteen years. The service on the Morristwon line has become virtually unusable over the past 24 months.   Even showing 4 bars of signal strength, throughput is next to zero.    I have run speedtest at every stop along the line with average speeds of well under 1 MB.   I understand about jumping between towers on a moving train, and interference from metal and trees, but this has become unacceptable.  

[vzw_customer_support]

Good morning! This is definitely not the service experience that we strive to offer, and we are worried to learn that it has been happening for over twenty-four months with this problem. We would like to review in detail  in your area to find the root cause of poor signal for all this time. Please send us a private message, so we can further assist you.

MariaV_VZW