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Multiple trades - does it matter which box/return envelope and return label
terryv941
Member

I have 3 trade ins ready to ship in - with 3 boxes/envelopes/return labels - so no issues with return materials. Does it matter which phone goes back with each specific return label?

The boxes have multiple reference numbers on an outside label but I can’t seem to match up any to receipts I have from the order pointing to a specific phone ESN/MEID numbers.

Thanks!

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Re: Multiple trades - does it matter which box/return envelope and return label
vzw_customer_support
Customer Support

Hello, terryv941. We are sorry to hear that our previous attempts to contact you via Private Note were unsuccessful. We want to make sure you get the assistance you need. We are available on Social Media as well (Facebook and Twitter). We are going to try sending you a Private Note in the hope to connect with you further.  *Cassie

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Re: Multiple trades - does it matter which box/return envelope and return label
terryv941
Member

I responded to your PM 3 days ago on the 18th with the 3 submission IDs requested and still waiting on a response?

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