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My mms only works over Wifi, not 4g
AtlasMile25
Member

Both phones (samsung s7 edge and Pixel 1) on my plan are not able to send mms and access internet, exclusively in my home address. The phones can send standard sms and make/recieve phone calls. The phones can access WiFi through the home network, which is not Verizon. Have worked through all troubleshooting on the website all the way through internal resets, and still having issues. This has been occuring for the past two weeks... any help would be appreciated.

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Re: My mms only works over Wifi, not 4g
bearone21
Leader

sounds like a poor network connection.

network speeds are 5-12mbps at best, wi-fi speeds are much faster.

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Re: My mms only works over Wifi, not 4g
vzw_customer_support
Customer Support

We want to assist you with getting you the assistance you need, have you double chcecked the settings on the device? Also it maybe casued by the plan your currently on. 

GenevieveB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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