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My phone keeps losing service and dropping phone calls
KEVPLA0
Member

I've lived in same apt for 10 years and have always had great service. All of the sudden I have no voice services , every call is dropped with a call failed message, but aeveuthing else is working just fine. I reset network settings and still nothing. What else can I try?

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Re: My phone keeps losing service and dropping phone calls
GUYFIL1
Member

same here....no service all day

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Re: My phone keeps losing service and dropping phone calls
vzw_customer_support
Customer Support

My goodness,the last thing we want is for you to lose service! Especially when you're used to great service. Thanks so much for your loyalty over the years. Let's take a closer look into this for you and see what's going on. What zip code are you in? Since you mentioned that calls and messages are not working, can I assume that you are having no problem with data?



ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My phone keeps losing service and dropping phone calls
Earciga1
Member

I been having the same issue. Verizon service was great and now I am having horrible service. I thought it was because of my phone but I have to other lines and those or new phones and have the same issue. No matter what zipcode I am, the service keeps dropping.

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Re: My phone keeps losing service and dropping phone calls
Earciga1
Member

Hello Christina,

I keep having the same issue. Before I had great service and now my service has gone from great to really poor. I have been in different areas in California and have the same issue. Just like others I have asked Verizon employees at the store and the only answer I get it we are putting towers. I sure know it's not my phone because I have two other likes and those are new phones and have the same problem.

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Re: My phone keeps losing service and dropping phone calls
vzw_customer_support
Customer Support

We want to make sure that your service works correctly, and we are here to help. Could you tell us what does your ZIP code is? What does your signal show?

 

AlfredoL_VZW

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