My phone was stolen today. Is there any way to do a remote data wipe?

[James1970]

is there any way to do a remote data wipe on a stolen phone?

[zellerandy · Accepted solution]

Did you have a apple?   If you didnt have a preinstalled app that allows this then no.  Unless you have a apple and find my iphone enabled

[James1970]

I figured as much, thanks.

[mcatdillon12]

No, I have a Samsung! I'm nervous that the guy who just stole my phone will access my information. Help!

[mcatdillon12]

What # can I call to get help?? I have the 1-800-822-0204

[rcschnoor]

Verizon would not be able to help you.

Does your phone have a lock screen? If the person who stole it cannot unlock your phone, they would not be able to steal  your data.

Do you have an iPhone or an android phone? Both of these devices have methods to perform a remote wipe or lock of your phone but you FIRST must have set up this capability prior to losing your device. If you have not already set up this capability, you are most likely out of luck and will have to rely on your lock screen.

Apple devices

Android devices

[vzw_customer_support]

mcatdillon12, we are sorry to hear about the incident with your device. Making sure your personal information is secured is always important. Let’s review the details. Can you please let us know if you had a lock screen on your device? We would recommend that you change all of your passwords for your accounts. Also, here is a helpful link https://www.verizonwireless.com/support/knowledge-base-208861/ to view the steps on how to remotely Erase your device.

SylviaT_VZW

[meakness99]

How do I wipe my data out on my stolen phone

[meakness99]

apple phonr

[vzw_customer_support]

Hello meakness99,

I would be concerned too if my phone were taken like that. If you had Find My iPhone set up on your device, you can use this link to try and locate it or remotely erase it: https://support.apple.com/en-us/HT210515

ChristopherM_VZW