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Need Assistance activating new phone w my existing Sim & Phone #. VZW.com, My VZ App, 800#, Sched Callback, NO PROGRESS in 5+ HRS. Please HELP!
brianz900
Member

Good afternoon. I am just trying to get my new device activated on my existing phone number and using my current sim. I already transferred all of my data and completed everything possible myself however, when attempting to complete the device activation on VZW.com, at the final step, (after accepting & successfully verifying the IMEI# & sim card compatibility), it popped up a message saying that "the activation could not be completed online and please call support @ 800 922-0204. 

Upon Calling support, the automated system sent me a text msg link to "chat" in the MY VZ app to complete the activation. Then Automatically Disconnected the call. In "Chat" I was all ready to go w device info & proper procedure for new phone activation, but after re-entering all of my info for the 3rd time,  the chat system said let me get someone to help you complete your activation & then left me sitting there with the "Chat" open, waiting for some assistance for over 4 HOURS now.

Over 2 Hours Ago, I went back to VZW.com & scheduled a "Callback" from Support. The estimated wait time was 13 Minutes...

I really need someone to call or help me get this completed, or at least for the Website or ANY of the Self-Service options to Work. It is literally a 2 Minute Process, and I would be more than happy to complete it Myself but, nothing is Working and I SHOULD NOT have to Waste over 5+ HOURS of my time already, getting spun around in circles just to get some Assistance, regardless of circumstances.

I understand that it's not any One person's fault, especially the support specialists, but it's been like this for months now and it's pretty disappointing when one of the world's biggest telecom companies can't figure out how to manage their phone systems or adapt their online service resources to provide adequate support for their customers.

If you could please call, email or complete the activation for me asap, I would really appreciate it.

Thanks,

Brian

 

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Re: Need Assistance activating new phone w my existing Sim & Phone #. VZW.com, My VZ App, 800#, Sched Callback, NO PROGRESS in 5+ HRS. Please HELP
Ann154
MVP MVP
MVP

Was there a reason why you couldn't have inserted your current SIM card in the new phone to activate it instead going through the activation process in your MyVerizon account online? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Need Assistance activating new phone w my existing Sim & Phone #. VZW.com, My VZ App, 800#, Sched Callback, NO PROGRESS in 5+ HRS. Please HELP
lostto
Member

I unfortunately don't have an answer for you, but if misery loves company, I've been jumping thru the same hoops for 2 hrs.

I did reach a live chat with them when my phone wasn't delivered2 nights ago, and it was 9-10 pm PST. Not sure how I got there, but it does exist. I'm giving up for the night, from sheer frustration.

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Re: Need Assistance
vzw_customer_support
Customer Support

We will be glad to help you activate your device. We contacted you via a Private Note to continue assisting you.

GeovannJ_VZW

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Need Assistance activating new phone w my existing Sim & Phone
vzw_customer_support
Customer Support

lostto, we always want to make sure that you can get the best assistance possible. So we can work on this, please send us a Private Note. JoseL_VZW

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