Below I will paste 3 letters I have written but now I cannot find the address and email address to send the 3rd letter to that I sent the first 2 to. Anyone have the contact info for Krista Bourne, the president of the Houston area? Also does anyone know what my next step should be? Is BBB my only option left? I will paste the letters starting with the original on in April 2014.
I am writing this letter regarding an incident that occurred
in January/ February that Verizon Wireless has yet to resolve. Back in fall
2013 my husband and I merged Verizon accounts. I had 2 lines and he had one.
When we did so I was told I would receive and bill in 45 days for my last month
of service (because I merged with my husband’s account). That bill was $318.00
and came right before the holidays and we waited to pay it. It allegedly went
to collections in December and in January I called to take care of that payment
and a Verizon representative told me as long as I made the payment with her,
that it would not go on my credit report. So I did so and it was paid in full
in January. Then February second it was report to the credit bureau as a
collection after I was assured it would not be put on my credit report. I
called Verizon back and the representative told me that the Verizon
representative who took my payment was not authorized to do so and that it was
turned over to a collection agency. Bottom line is, if that representative
WOULDN’T have taken my payment and given me the collection agencies contact
information to make the payment with them, this would have been resolved in
January and NEVER have been put on my credit. So now I have a negative collection
from Verizon for $318.00 as paid but still NEGATIVE on my credit. Not one
representative would bother to help me resolve this and NOT ONE supervisor
would return my phone call after several attempts. I am at the point to where I
am ready to cancel all of our lines and contracts with Verizon that we pay
$231.00 a month for currently. Why should I continue to carry service with a
company that cannot resolve a simple issue that could have been prevented if a
Version representative would have followed protocol? I would like someone to
contact me ASAP regarding this issue. What I would consider resolving this
issue would be to completely REMOVE this negative mark on my credit report.
July 17, 2014
I am writing this letter to follow up on a dispute I had
with Verizon. I wrote a letter to the corporate office back in early April and
received a prompt response via telephone. I am attaching my original letter to
refer back to the dispute. The lady I spoke with told me they needed to pull
some recordings and call me back. I was called back the next day and was told
that the negative account would be erased from my credit report and that it
would take up to 60 days. It has 90 days and it is still showing up on my
credit. I would like someone to contact me asap to have this resolved
COMPLETELY this time.
November 18, 2014
I am writing this letter as the 3rd
and final follow up to an issue that has not been resolved that I was promised
would be taken care on almost 6 months ago. I need someone to call me ASAP
regarding this error on my credit report. I do not see how a company can make
an error that ruins a customers credit and not fix it after promising that it
would be removed after I wrote a letter to corporate ceo then it not be
followed through. We are having another new issue with Verizon and this past
one has not even been resolved. We will be forced to cancel our services pay
our cancellation fees and move to a company that actually cares about what they
do to their customers. I am guessing my next step with be reporting to the BBB
since I have back up proof that I was told by a corporate ceo rep that this
would be resolved and removed and has not. I will also have to contact the
credit bureau and file a complaint. I would rather not go through this hassle
and remain a customer. It is up to Verizon now. Please contact me asap
verizon wireless can do nothign abotu changing yoru credit report after the fact. if you need to dispute the credit report you need to contact all three credit agencys to have it removed. as long as your bill has been paid. it doesnt matter if its verizon or your local movie rental place, once on the report you need to contact the three credit agencys to dispute anything that may not be correct
I already did that and was told that Verizon would have to remove it. When I wrote the first letter, I had a rep call me from the CEO office and she investigated and pulled calls and told me that they would have it removed from my credit and that it would take up to 60 days for it to be removed and after 90 days I wrote another letter to inform them that it had not been removed and I did not get a response. So you are saying that Verizon lied to me again by saying that they would remove it since it was their error? The lady that told me this was from the CEO executive office
i cant speak for verizon, im just saying in general once something is on your credit report that is not valid it usually needs to be desputed with all three agencys sepretly
Yes I did that already, months ago when this happened. I guess I will wait and see if Verizon responds then do it again and report to BBB
BBB will be no help. the correspondance address is on your bill. thats probaly the highest level you will get for a address
I did that earlier today, I was just trying to get the address so I can send a formal letter and it get to the right person. I think the address is in Georgia or Alabama. I can just wait to get a response from the request I sent earlier. Thanks for trying
The fact still remains that you DID pay late. You can dispute information which is incorrect, but information which IS correct will remain on the report. The bill was due in December. You paid in January. You paid late. It is doubtful the information will be removed since it is correct. The only way Verizon would be able to do so would be if they reported that you made the payment in December when it was due, instead of when you actually made the payment in January.
Making arrangements to pay the bill late does not negate the fact that the payment was made late.
However there may be a violation of the fair debt collections practices act. The invoice was reported *30* days? Normally if a company reports it doesn't do it if the customer disputed it. In fact no negative information can be reported while its being researched.
Now if the amount is correct you are then correct in that it stays.
A creditor does have the ability to code out that information.
A consumer can write, go online or even call the bureaus and dispute it. If the creditor refuses to reply to the bureaus it will be removed. If the consumer contacts a credit attorney the credit bureaus can be fined huge money, however when that happens the credit bureaus "hide" the line so it is not seen by potential credit granters. Its a mish mosh .