Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Need Executive Relations/Escalations
sylado01
Member

I am still and consistently having issues with your customer service and financial services representatives.
I am so very tired and continuously have billing issues - the last Executive Relations representative I had spoken with was so helpful when I spoke with her back in December.
Currently, I have been chatting with agents today for about two hours and eight now and counting. 
I think I've requested for a supervisor to contact and/or escalation at four or five times now and have a print of the whole conversation(s).
Please, please, please contact me as soon as possible and Verizon, please fix your customer service policies and training.

Re: Need Executive Relations/Escalations
vzw_customer_support
Customer Support

I am sorry about the "as soon as possible" portion of your post was delayed to today. If you have yet get in touch with this team let us know. We can send a Private Note to alert member on that team.

 

-David

0 Likes