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Need to report an antenna / tower that is malfunctioning
rcarlson8974
Member

I need VZ to look into the tower closest to my dwelling.  I sat within 50 yds of the tower and received 2MB download and 0.7MB upload.  I've went thru all the steps....  turn off/of, flip this, flip that, airplane, on/off etc...  I've read every post.  Brother works in the tower industry and is convinced there is a technical issue with the tower itself.  the tower in question is located in Jacobson, MN.

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Re: Need to report an antenna / tower that is malfunctioning
vzw_customer_support
Customer Support

Thank you for bringing this to our attention. I assure you our teams are working efficiently to bring you the best services Verizon has to offer. Our teams work swiftly and accurately to resolve any network issues that occur. 

*Harley

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Re: Need to report an antenna / tower that is malfunctioning
rcarlson8974
Member

ok.  does that mean a tech will go look at the tower?

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Re: Need to report an antenna / tower that is malfunctioning
rcarlson8974
Member

Someone needs to go look at the tower.  The speeds from that tower are horrible whereas the Verizon tower 20 miles south you get 110MB download.  Something is wrong or malfunctioning.

 
 
Thanks,
Randy
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