It took me 1 month, but after several trips back and forth to the verizon store and many hours on the phone with customer service, I finally received a phone and my number. After adding a line on my account for my wife, we had a horrible time porting her number from AT&T. Since transferring service providers, we were supposed to be given a $250 promotional gift card. WE NEVER RECEIVED IT. No customer service in-person or online can help me and I just want to say that this if awful service.
So sorry to hear about the issues with porting over that number and the concern over the $250 card, timhenn. It is regretful that you have not received the help you deserve with this. This is absolutely not the experience that we want for you. I've sent a Private Note so we can best assist with this.
We are having the same issues. My husband switched over 5 of our phones to Verizon 12/15/2019 and we have been waiting since they said it can take 45-60 days for the $250 gift cards for each line. We waited patiently and STILL NO GIFT CARDS???? This was a very costly switch for us and no one can seem to answer our questions. HELP!!!
I’m having the same issue just because of some mix’s up with an employee not doing the job right and I was not satisfied and had issues with a phone decide to stay in at&t then decide to switch to Verizon once more but at a different location had issues porting the number over and one thing let go another and I never got the 250 gift card for keeping my same number for verizon
Hello there, Jaden190! We are concerned to hear you did you receive your gift card for $250.00, and we would be more than happy to help you today. Can you please elaborate more? When and how did you establish your service with Verizon?
This is happening to us as well. We ported over 4 lines, and NEVER got the promo code and now are being told we waited too long. There is NO PROMOCODE in my inbox, I have talked to my in store rep, online, and phone reps and no one can help. This is a SCAM. I am so disappointed.
We never want our customers feeling this way and always want you getting the correct promotions. A private message has been sent to assist you further.