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Never received Gift card

Was supposed to get a $500 egift card for switching to Verizon and bringing in my old phone. They said it was emailed but I never got it. Even checked spam. Nothing! They told me they were going to "expedite" it! What does that mean??? One day later and still never got it... 

Re: Never received Gift card
Customer Support

Jlm1821, with an amount of money like this, I know that I would be anxious to see that egift card. We are happy to get to the bottom of this. Was the email addressed confirmed when you had the conversation about the card being sent via email? If so, please use the Private Message that I have sent to respond.