New Agent Assist fee for making a payment arrangement over the phone

[boringusername]

Pay on time or online or heck mail the bill in and you avoid the fee.

[dhallengren]

This fee is insane. I wanted to pay off my phone today. I went online to my device page and the only option I had was "payoff and upgrade". I clicked but there wasn't just a payoff option; I had to select a new phone to upgrade to. I then used your digital assistant system which give me an option to only pay off my phone... except it doesn't work. I can enter all of my payment information but the chat box won't give me the option to submit. So I call customer service. The automated phone system says that I would be better served using your digital assistant service, you know, the one that didn't work earlier. I ask to talk to a person and get numerous warnings about having to pay $7 to make payment arrangements over the phone. Insane. You created a confusing site, using a technology that didn't work, and want me to pay $7 to get is resolved? I was eventually able to pay off my phone through the Verizon Up app (which then wouldn't show up as paid off on my account), but why does this need to be so difficult. The choices shouldn't be "waste thirty minutes" or "spend $7"

[boringusername]

Unless things have changed in the last few months I was able to pay off device without up grading

[dhallengren]

I was able to do this... Eventually. There isn't an option on your device or account page, and digital assistant on chrome wouldn't process it. Eventually the Verizon up app allowed me to pay it off

[christy713]

For the mean person who has no empathy that apparently hasn't had LIFE happen to them or faced a hardship no one wants to have to pay a bill late but when things happen that effect your money you do what you have to. Yes we are happy that Verizon allows us to make payment arrangements but it's not fair to put a fee on a service that people are already getting paid to do. $7.00? Who is really getting played...us the consumers.

[glitchedpixel]

When life happens, that's what savings is for. If you don't have savings, next option is a credit card that you pay off on time. That isn't your carrier's job.

It also takes way less time paying a bill online, the app or even dialing #PMT than it does waiting in a long call queue then complaining about an easily avoidable fee. You have ways to set up a promise to pay without contacting a person to do it for you. 

[vzw_customer_support]

Hello, christy713, and thank you for taking the time to reach us. Though we never want to hear that it's for this reason, we'd be more than happy to review this further for you. Though our $7.00 agent assist fee is unable to be waived, we want you to have comfort in knowing all of our self service options. Here is a link that will provide more details. After reviewing this link, let us know if you have any additiona l questions as we'll be right here waiting to help : https://www.verizonwireless.com/support/pay-bill-faqs/.  AnthonyM_VZW

[ccunningham8811]

I created a payment arrangment on my own and then i went to edit and it made me talk to a customer service agent who charged me $7. I do not appreciate not being able to edit my payment once its been made. 

[deloused]

So just pay your bill on time going forward and you'll never have to deal with that issue again 

[Dasha444]

ok so i just left the Verizon store after looking at possilbe new phones after mine died.  I was ready to purchase one, and then the salesperson said there was a $40 'helping' fee for his service     ARE YOU KIDDING ME!?!  IS THIS REALLY TRUE???  Needless to say I didn't get the phone but went home and took some Tylenol.  Now to look into switching to Sprint