Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
New Construction Address
sammiedee
Member

How long does it normally take for new construction addresses to get updated in Verizon's system? We've had a confirmed address through the postal service for over a month and we still cannot get our address to show up as our service address. This is preventing us from getting home internet.

0 Likes
Re: New Construction Address
vzw_customer_support
Customer Support

We are here to help.  What type of Verizon service are you referring to?  Where is this not showing up for you?

 

-Sean

0 Likes
Re: New Construction Address
sammiedee
Member

We're trying to see if we can get 5G home wireless or 4G LTE home wireless at our new address, but after speaking with multiple representatives no one can seem to get our address to go through on the system to verify if we'd be eligible for service.

We've been told we have to wait for Verizon's system to update with our new address, but no one can tell us how long it'll take.

We've tried to enter the address online multiple times and we've had representatives try to add the address. 

0 Likes
Re: New Construction Address
vzw_customer_support
Customer Support

Is it just not recognizing your address? If it doesn't come back as eligible when entering it online then it wouldn't be eligible.

*Heather

0 Likes
Re: New Construction Address
sammiedee
Member

@vzw_customer_support 

No, we can't even add it as our service or 911 address on our account. 

0 Likes