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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
New Customer Trade in issue

I am new to Verizon. When I signed up I received $200 for both of my new lines via gift card. I decided to trade in MY device from AT&T to Verizon. I was offered $384 which I had the option to select PayPal Deposit or account credit. I chose PayPal Deposit. I have called over 50 times within the last 2 weeks because my device was received and inspected 3 weeks ago and I have yet to receive my money! Even when I login my Verizon account it gives me a message saying my device was inspected and approved for the $384! I spoke with someone who claims they are going to send a reversal payment of the $384 to my card on file. If I do not receive the money for my device that I OWNED I will get a lawyer. I regret switching to this company!!!!!

#newcustomer #tradeinissue #tradein 

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Re: New Customer Trade in issue
Customer Support

Hello! We understand that you are experiencing an issue with your Trade-in Credit. We are here to help! Please send us a Private Message for immediate assistance. We're looking forward to working with you!