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New Tower Activation

In my county a new tower was installed (Cook Rd, Powhatan Va 23139) over a year ago and to this day still not active. I’ve spoken to 2nd level support who was able to see the tower and stated that it would take another month before it’s live. It’s in the testing phase. That was 2.5 months ago. I’ve been a Verizon customer for 10+ years and I would hate to switch to AT&T. I’ve been patiently waiting and it’s running thin. In order to take a call I have to stand outside. Unfortunately in my area, we currently only have satellite opportunities for internet, so talking over Wi-Fi is not really an option. 

Please help! 



Re: New Tower Activation
Customer Support

Hello Knowledge3, thank you for contacting us today. We truly value your loyalty and would hate to lose you as a customer. We've sent you a Private Note.