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Yes February 7th I ordered new phones for my grandson, the droid x play. From day one the camera did not work! I was out of state and couldn't do anything till I got back, needless to say I called today March 13th. I chose the monthly payment plan for this phone and have yet to even make the first payment on the phone! Plus I pay the $11.99 insurance plan on my phone's. So since its beyond the 14 days they will only send a refurbished phone but I have to keep paying for a NEW phone price!! Last time we replaced a phone for a refurbished one it didn't last a month!! These phones are very expensive and now I have to pay for a new phone price, but only get a used phone.
What happened to good customer service? What happened to standing behind your products? Now we get poor products, poor customer service, expensive products that they won't even stand behind, and force us to pay new prices for used products. We have to abide by a contract, how about Verizon abide by giving us quality service and products?
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I am a consumer too, and I truly understand your discontent with the warranty replacement option available to you Pryan93160. We make every effort to provide our valued customers the best customer service experience possible, and replacement options within the scope of our customer agreements.
Please be assured that we would have exchanged your device with a brand new one, if you had return it for exchange within the 14 days outlined in our return/exchange policy: https://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.js...
After 14 days, we can only process warranty certified like-new replacements: http://vz.to/uyYF0o
Warranty devices are carefully tested and verified to work as new. I apologize for any inconvenience this process may cause you.
AntonioC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am a consumer too, and I truly understand your discontent with the warranty replacement option available to you Pryan93160. We make every effort to provide our valued customers the best customer service experience possible, and replacement options within the scope of our customer agreements.
Please be assured that we would have exchanged your device with a brand new one, if you had return it for exchange within the 14 days outlined in our return/exchange policy: https://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.js...
After 14 days, we can only process warranty certified like-new replacements: http://vz.to/uyYF0o
Warranty devices are carefully tested and verified to work as new. I apologize for any inconvenience this process may cause you.
AntonioC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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