I’m getting REALLY annoyed. This is the THIRD time I’ve set up a split payment arrangement. Paid the first half and got my service suspended for “nonpayment” and the second payment arrangement just disappears even though I get a text message telling me that my payment arrangement was set up. I get a text after making my first half telling me thank you for keeping my payment arrangement and then my phone is suspended! On top of this today I got a text message at 10 telling me thank you for my recent device purchase I HAVE NOT PURCHASED ANYTHING RECENTLY. I then got a text message telling me my phone has been suspended for nonpayment WHILE IN A LIVE CHAT ONLINE to change my due date in which I’m told my second payment arrangement never existed! And that they couldn’t help me fix the issue to call Finacal WHICH TELLS ME THERE IS NO LIVE AGENT TO HELP ME I’ve been a costumer for like 4 years!!!! This is RIDICULOUS.
One of the numbers the chat gave me says “technical difficulties” and hangs up!! Obviously the system is not working properly!!!
I depend on my service every day and would be concerned too if I were having any issues with it! When you are already past your due date, a Payment Arrangement won't prevent your services from being interrupted. Any time you are past due, your account is at risk for interruption. In order to restore your services to full, you will need to make a payment for the full amount past due. Once that payment has been made, your services will restore within one hour. For specialized assistance to help make this payment, please reach out to our Financial Services team at 866-266-1445.