Why is it that companies do not take care of their current customers? You see multiple offers (Verizon being one of them) of money to switch carriers, but they offer nothing to keep their customers. I have 6 lines with Verizon and on one my lines they decided to reduce my data from 4gb to 2gb without my permission and will not give it back now. I can actually take all 6 of my lines and join the Sprint Framily plan with more GB of data and my overall rate will be lower. Plus all my early termination fees will be covered because they are offering $100 per line to switch. All i ask is for my 2 gb of data back and i will stay with Verizon. I have been told on 3 separate occasions in the past month that someone will call me to discuss this stolen data. Not one person has bothered to call. This and the fact that they don't offer current customers any incentive to stay tells me that they do not care for their current customers. I say jump ship now and move to a another company. Yes you will more than likely receive the same treatment their, but at least you can show Verizon that they don't matter either!!!!!!!!!!
I have been battling poor customer service and what I believe is actual fraud on the part of their sales people and you are correct, they absolutely do NOT care about long term customers. The time and money I have spent trying to get what I have been promised is disgusting and I cannot wait until we can be completely done with this company. I just went online to add my son as an authorized user and it said I needed to call. I call and keep getting hung up on. I tried live chat and no one ever came online to do so. They weren't always like this and it's sad to see the change in service. I was not aware that Sprint had that offer so thanks for the info because that may be the way to go.
Did you have a double data promo plan that required a 4G phone on the line? If you did, and you activated a 3G phone for any length of time (over 14 days) you would lose the promo because the phone doesn't qualify. If you put a 4G phone back on within 14 days you can request to change back to the promo, but if it was longer, or you didn't put a 4G phone back on the line, you lost it. Some promotional plans have stipulations like that, and while you should have been informed of the change, you also should have been aware of the requirements to keep the plan.
Whenever I make changes to my account, I check my plan and features and things online after a few days, because a lot of the time you won't get a bill reflecting the changes before that 14 day window and I want to verify that the changes I requested (and only those changes) have been made. Best of luck to you!
We want your experience with us to be nothing less than wonderful; I'm sorry to hear you've had problems so far. Our chat department is always here to help but chats are addressed in the order customers request service; if you tried during business hrs (6am-11pm) and no one was available, the chat volume was high. No to worry though, I'm here to help. What's going on with your account?
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Hi.......I have been trying to sign up for the Loyalty Program......I received a card in the mail that I had 19000 point but can't sign up so I can participate in the program.....Please help me.......It keeps coming up with a screen that says that the sight is unavailable......
I'd love to help you get on the program you're looking for. It sounds like you're trying to sign up for Verizon Smart Rewards. Try registering right here: http://vz.to/1d9giQK
Please let me know if you were able to get set up.
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