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No Service/Dead Zone, Make a Report Button
DGrippe
Member

As many others have said. The Verizon coverage maps are kinda garbage and should be aquainted to false advertising. See the attached map, this entire area should be 4G and or 5G. It's a big fat nothing out towards the lake. Not just me, for anyone. Verified on over 20 devices. I was actually surprised to see this map. This isn't a small area it's a massive stretch of flat open highway rural/farm/forrest area.

Screenshot_20220703-162525_Photos.jpg

Re: No Service/Dead Zone, Make a Report Button
vzw_customer_support
Customer Support

DGrippe, we know how important it is to get great service with us. We want to help you in any way we can. What city/town and state is this location at? When you state there is a dead spot, do you mean that there is no signal there at all?

-Steven

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Re: No Service/Dead Zone, Make a Report Button
IBlaster
Member

I too have similar concerns please let the community know how they work to assist in resolving your issue. I can remember when there were features to report service outtages.

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Re: No Service/Dead Zone, Make a Report Button
tilleryj
Member

I agree - I feel like I've been lied to and that the maps are intentionally misleading. I just waited on hold for 30 minutes to report my home address as a dead zone. Verizon support told me there's nothing that can be done. Back to ATT I guess.

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Re: No Service/Dead Zone, Make a Report Button
vzw_customer_support
Customer Support

We want to be sure that we understand your concern, IBlaster. Is the issue within your home only?

-Marshall

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