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No cell service during power outage.
JAMCLA41
Member

When we have a power outage, we lose cell service, everytime. No calls, text, internet. We are literally and truly in the dark communication wise. It seems that not all neighbors do, so is there a setting I need to change? Please advise. 

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Re: No cell service during power outage.
vzw_customer_support
Customer Support

Reliable service is a must and we are here to help. It is possible that neighbors in the area are connecting to a different tower when there is an outage. Have you tried turning the device OFF and ON to see if the phone connects to a different tower, possibly one that is not affected by the outage? ~Vic

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Re: No cell service during power outage.
Jomat927
Member

Currently in a power outage using iPhone 13 pro max/max pro? I have done the following steps:

1. Turned of my phone off and then back on (seemed logical…. Didn’t work) 

2. reset my phone ( again seemed logical… didn’t work) 

3. checked my setting in cellular (I mean why not at this point) 

4. prayed the the technology gods because I just want to report MY power being out because I don’t think my other 965 others neighbors will. 

My Verizon technology specialist, please help me! I’m just a simple person who pays way to much for the “best 5G network” trying to report and power outage and maybe Netflix and chill in the mean time. 

 

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Re: No cell service during power outage.
vzw_customer_support
Customer Support

Hello! Thank you for reaching out to us on Social Media! I completely understand the importance of being able to use your phone after an outage and I can help! To avoid working with multiple agents, let's get you into the Secure Channel. This will ensure we stay together, and work on resolving this concern. Please click the link below, hope to see you soon!

 

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:http://spr.ly/6008zdK9O

 

*Angela

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