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No one home in the Fraud Dept.
yetanotherunhappycust

I notified Verizon Wireless two days three days ago that my account has been hacked.  I've waited on hold only to be told by customer service that Fraud isn't answering the phone and they will call me back.  No has called back.  Someone continues to send texts on my account and no one at Verizon will stop it.  Verizon Wireless is apparently too incompetent to prevent fraud and unwilling to hire enough people to resolve fraud issues.

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Re: No one home in the Fraud Dept.
HuskyBytes
Member

ME TOO!  Heard the message about"being important...wait a brief moment" 11X

Fraudulent ALERT telling me I'm close to overage and will incur charges. Please call 800-986-9639. 

Instead I decides to phone cust service.transferred to FRAUD DEPT only to be in WAIT queue over 13 minutes. I've used 9/100MB DATA, 82 / 500 Msg so low usage nowhere near overage.

Anybody else get this cellphone text alert? Where do you contact administration? Call center isn't working.

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Re: No one home in the Fraud Dept.
Not applicable

Cancel your service and find a provider that will reply to your inquiries.

Many other cell providers that or may be cheaper and better in terms of customer service issues.

Good Luck

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