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I chatted customer support because an upgrade link on our account page was broken. Started great, was upgrading 5 phones to iPhone12 minis. Last message from my rep was “That would be great! Let me first process the upgrade on your lines. “. That was followed by a text notification saying I owed $422 today with a new monthly bill of $605! That’s 3 times what it should be. That was 45 minutes ago. I sit here asking for some sign of life every 10 minutes or so... if I close the window, the chat record disappears, right?
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Another 15 minutes has passed. No response
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My experience with chat is they just repeat same scripts I have had silence for several hours they know nothing beyond script
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Hello Kcbuett, our apologies if your chat got disconnected. We'll be more than happy to make sure your order is correct. Please send us a private note to better assist you.
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