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No service
tkpro
Member

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Paid past due bill(April) on June 5.....even tho I signed up for COVID late payment relief.    Service was not restored, and I received notifications that I still had a past due amount, even tho the next bill still isn’t even due yet.  
I paid it early, and still do not have service even tho there’s a clear message that service will be restored upon payment.   It’s been almost 2 weeks since I’ve had phone service.

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Re: No service
Tigerstep
Sr. Member

If you paid April, that still leaves May...

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Re: No service
tkpro
Member

Which isn’t due until 6/20 but is paid.

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Re: No service
vzw_customer_support
Customer Support

We definitely understand the need to have use of your service. When an account is suspended due to payment issues, you will need to contact our Financial Services department directly at 1-866-266-1445 for assistance with restoring your account. 

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Re: No service
vzw_customer_support
Customer Support

Tkpro, that is a very long time to be waiting without service and we do want to take action. I will be sending an additional message in Private. Please respond to the Private Message. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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