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No service

So I was a little late paying my bill and paid it this morning. Now after restarting my phone, I have no service. Tried the chat and they said my service was active and I had a zero balance. Then ask another question and they are saying it went to collections even after they had received payment. I just want my service back. I can’t find any answers on Verizon to help me. 

Re: No service
Customer Support

Hello there, Jim_Shreddd. We can understand the concern if your account does not have service and you do not have  a clear understanding regarding the status of your account. We are happy to help. Please respond to the Private Note we have sent, so we can pull up some details.