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Not receiving voice mail
pgallay
Member

Motorola Razr M. Recently, I have stopped receiving voice mail messages. I get no notification, nor is there any message in the system when I dial *86. The caller does get the voice mail prompt -- complete with my name -- telling the caller to leave a message. However that message never appears in my voice mail. I've tried this myself -- leaving a message from a land line -- with the same negative results. I've gone through all the troubleshooting steps on the web site, including *73 and confirming that the account is set up. Any suggestions for a next step? Thanks.

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Re: Not receiving voice mail
vzw_customer_support
Customer Support

Pgallay, voicemail is super important while away from the phone! You are on the right track for the troubleshooting steps done so far. The next step is for us to take a look at it and also review the provisioning on the account. We want to make sure there are no blocks and may also need to refresh the feature on our end. If you could contact us at 800-922-0204 from an alternate phone, we will be able to get this taken care of. Thanks!

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport   

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Re: Not receiving voice mail
Ethelhess
Member

I did that always have to wait unreasonable amount of tine. Your customers should be important 

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Re: Not receiving voice mail
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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