Oh so many issues with Verizon!

[KevanG]

After looking over my bill, I realized two things...1 they allowed an upgrade by someone on my account and allowed them to finance a phone via the EDGE deal; is this even legal? I am responsible for the payments to this account and it is in my name, how is this possible??? Two, last year I purchased a phone outright and replaced my old phone with it, prior to that I had not purchased a new phone on contract for a couple of years, yet it changed my upgrade date...again, how is this possible? No contract, no payments, I paid for the phone in full, yet this is the result. Three, I was just looking all over this site and I can't find an email address for customer service, only a "chat" option and of course, the chat is closed...what are you doing Verizon??? This is horrible customer service on all counts...do you even care what your customers have to say? I have been with you for a long time, simply because I was able to get reception with Verizon that I couldn't achieve with other carriers, however those days have passed...wake up Verizon, all of us will only take your garbage for so long, especially when the other National Carriers are still spending billions on network enhancements...we have other options!

[bizzareone]

Many issues here...

1) The upgrade was probably done by an account manager. (someone else that is authorized on the account to make changes and upgrade lines) yes it is legal this way. Look at your profile for your account online to see who else is allowed to make changes on the account.

2) Check to see if your line was used for an upgrade for one of the other lines. (the contract date and/or upgrade date will be a clue) If it was'nt used then customer service can change the upgrade date back to what it should be.

3) There is no email address for customer service. The choices are either the chat or call into customer service. (800-922-0204) The chat is not monitored 24/7

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How can you say that customer service is bad when you have not spoken to anyone. (that's like saying "Chevy's suck" because there are no dealers close to you and you have not contacted a Chevy dealer.....)

[KevanG]

Fair enough...

1) There is no one else authorized to make changes on my account...several years ago I purchased a phone for my father, it was a basic phone and he was not part of my data plan. He does not live with me and a couple of months ago, unknown to me, he went into a Verizon store and made an upgrade to a smart phone. As I use my phone for business, I was concerned about the extra data usage that may occur, so I contacted Verizon to find out what the implications may be, I also asked them what charges were and would be associated with this new phone and they told me none, it was a free upgrade (which is what they told him as well) and they said the only implication would be that it would share my data. So, tell me, is this still legal?

2) I purchased my Note 2, on an upgrade almost 3 years ago and I outright bought my Note 3 last year. My father had his phone for a couple of years and just made his upgrade, those are the only phones associated with my account...but you are correct, I have not addressed this issue with CS yet...point taken.

3) Obviously there is no email available for CS, hence my point...when you have an issue, it is nice to know that you can either speak with someone real-time or send an email that will be addressed and allow you the piece of mind to know that "someone is working on it," because many of us have jobs that don't allow us to spend a great deal of time throughout the day trying to reach CS.

[bizzareone]

When your father went into the store to get the device, was it a corporate store or one of the authorized retailers? Either way, if he is not authorized on the account then he knows your password and/or the last 4 of your ss number and that is how he got the upgrade. so.....no not legal but good luck getting anything done about it at this point.

When your note 3 was placed on your line it may have been coded (entered) incorrectly and changed your upgrade date. Is there a ETF associated with your line?

When you have an issue and need to talk to someone about your account, customer service is open from 7 AM to 11PM every day. most stores are open until 9PM weekdays. It's not feesable to hire a few hundred or thousand people for the purpose of answering email, no cellular company does this. The cost is just to high for no return.

[KevanG]

Thank you for your responses Bizzareone. The Verizon store that is in his little city is corporate and no, he does not know my password, the last 4 of my SS, possibly...but either way, I would at least expect a call for changes to my account.

As for placing the Note 3 on my account, I simply swapped the SIM.

Again, thank you for your time.

[rcschnoor]

KevanG wrote:

Thank you for your responses Bizzareone. The Verizon store that is in his little city is corporate and no, he does not know my password, the last 4 of my SS, possibly...but either way, I would at least expect a call for changes to my account.

Have you set up a separate billing password? This is not your MyVerizon password. This is another 4 digit pin you set up from within your MyVerizon account.

Regardless, for Verizon to take any action in this matter, your father would likely be facing fraud charges because HE was the one who actually made the phone purchase.

[KevanG]

LOL...thanks for the tip Matlock!

Anyway, I didn't expect any resolve from the chat forum, just venting a bit from current frustrations and those from the past...I suppose it all just caught up to me. Again Bizzareone, I do appreciate your time.