Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Old receipt needed
Luthah5
Member

Need a receipt for my phone received in 2015 and paid off in 2017. Samsung will honor warranty if I can give them a receipt.  Can't believe I can only see back to 2019 online. Has anyone found help at Verizon with this? Chat was useless. 

0 Likes
Re: Old receipt needed
vzw_customer_support
Customer Support

We are concerned to hear your device needs to be replaced. We will be happy to look into this for you. To confirm, what exactly is wrong with your phone? DaviodR_VZW

0 Likes
Re: Old receipt needed
Luthah5
Member

The battery has swollen and lifted off the back cover. 

0 Likes
Re: Old receipt needed
vzw_customer_support
Customer Support

Let's further look into this for you. Please send us Private Note to continue.

0 Likes