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On hold for 3+ hours
LikeTheBank
Member

I'm trying to figure out why an account that was closed 3 months ago is still generating monthly charges and late fees. Problem is, I cannot reach customer service because all I do is get put on hold for hours on end. I tried calling the financial services team, and they see there's a billing error but cannot fix it because it has to be a customer service agent.

I cannot dial 611 as I'm at AT&T now. I cannot go through the auto prompts because it tells me I have a balance and must speak with financial services. I cannot speak with financial services because they see an error with my billing and cannot fix it without a customer service rep. I can't get a customer service rep because nobody answers. I literally waited on hold for 3+ hours yesterday before my call finally dropped. I drove 30 minutes to a Verizon store, and the manager told me due to Covid he can't help me connect to customer service.

How am I supposed to resolve this if I cannot speak to anyone?

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Re: On hold for 3+ hours
vzw_customer_support
Customer Support

Hey there! I'm sad to hear you left us. In doing so, I'd want to know why a closed account is generating a bill too. Please send us a Private Message for account specific details. - Carter

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Re: On hold for 3+ hours
megranozio
Member

I'm having the same issue. I'm getting billed for last 4 months on an account that was closed. I can't log into the account...its closed. Need help, and I'm on hold for 1 hour for financial services at Verizon. And already spent another hour with a customer rep on a chat...and that was fruitless as they could only help me on the new account.

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Re: On hold for 3+ hours
vzw_customer_support
Customer Support

megranozio, billing issues are a pain we do not want you to have. We apologize for the hold times you've experienced. We will be pleased to help you resolve the billing issue. I am sending you a Private Note. Please respond to our Private note at your earliest convenience.  JacobG_VZW

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