Upgraded my phone. Got talked into the tablet promotion. I was very clear that I couldn't do the tablet if it meant my bill would increase. Was assured that it would not and in fact I could get an extra 2 gig of data at the same cost. I would continue paying the same that I have. Asked several times are you sure. I do not and cannot pay more right now. Well guess what, my bill went up ~25$. Called tonight to find out even if I went back to my previous plan, which was not explained to me by the way that my plan was changing, I would be paying more. And again I specifically said I like the plan I'm in and do not want it changed, yet here I am locked into a new plan that I must pay fees to get out of. Last time Verizon. I'm done. Every time I try to upgrade its a horrific experience. I've been with Verizon for going on 23 years and now I'm willing to pay whatever fees I have to pay and get out. I am so mad and frustrated because again a store agent cannot or does not understand how to accurately represent the plans or listen to the customer. What is the point of going to the store. I was really feeling really good about this purchase too. Thanks again for crushing that Verizon. I'll be on my way now. Should have gone the first time when my unlimited was taken away. Shame on me I guess....
you can return the device within 14 days if you're not interested in keeping the equipment.
Thank you but too late for that.
you'd have to be adamant with the store manager but exceptions can always be made
Know this doesn't help but just know in the future no matter what carrier you are with..."free" add-on equipment is never free. You may be able to sell the tablet to offset the ETF if that's what you want to do.
Uhm thank you but it wasn't free. And I was very clear and the rep said he reviewed my plan and indicated he could get me into the promotion while keeping my cost the same. From a cost perspective of the tablet it was a great deal but... when your customer expresses cost concerns from the get go and you assure them they will in fact not pay more then that is misleading and makes me question the reps integrity. If I blindly said yeah OK then its on me, but again I was very clear and not just once.
When I said "free" add-on I meant free to use without paying any additional monthly fees. I still stand by in the future you need to know regardless of what carrier you go with and what free add-on they offer you that uses data on their network it will NOT be free. Not disputing what you said happened but am telling you that despite their less than honest sales pitch (either intentional or unintentional as the rep may not have really understood the promotion or didn't take into account any discounts you may have had on your account that may have been lost with plan/upgrades/etc...and I'm not saying that you had those. Just throwing out possibilities) you should not expect that any add on to your account that allows an extra device to use data on that carriers network not to have some additional cost in one way or another. It doesn't make you wrong for thinking the rep was telling you the truth. But for future reference, if something sounds a little too good to be true (such as add more lines to my account but pay nothing more) then be suspicious.
Did you by any chance have any discounts on your account before doing all of this? If so, that may explain the extra amount you're paying. In that sense the rep didn't lie...they just didn't factor in the loss of discount. Example: If you had an out of contract line that was getting the month to month line discount and then went in and upgraded your phone to a new contract then you would lose that discount. You aren't paying more than you're supposed to...you just aren't getting the perk you were for being out of contract since you were always billed the full monthly amount for your services and given a discount for being out of contract. Going into a new contract makes the line no longer eligible for that discount. Again, not saying that's what happened to you, but it's one of the most common things that tends to happen where people didn't realize upgrading would cause the loss of discount and feel like the reps lied when the reps were looking at the monthly service fees and seeing that those would not increase...they just didn't factor in the additional discounts the line received.
At any rate...not sure if there is much else you can do other than what was suggested since you're out of the 14 day return period. You can try filing a complaint or disputing the charges but depending on the reasoning for the extra amount and if you signed the agreement then it's possible you won't get the resolution that you're looking for.
And just to add something else...if you were getting the $25 month to month discount for your phone line being out of contract then you would have lost that even if you didn't get the tablet when you upgraded your phone if you did it on a contract versus choosing DPP because of the scenario I mentioned in my previous post. Sounds like that may be what you had done since you say you would have to pay fees to get out of the plan (unless you only did a 2 year contract on the tablet). If you did the recent 2 GB for life promo where you had to choose either the XL or XXL The Verizon Plan then that would also explain the change in plans. It was the only way to qualify for the additional 2 GB for life promo...
bmangia1 wrote:
. Every time I try to upgrade its a horrific experience. I've been with Verizon for going on 23 years ........
Wow, that's a lot of upgrades and horrific experiences. Are you a glutton for punishment? I'd been gone a long time ago.
This seems to be an ongoing issue with Verizon. I recently switched from AT&T and have regretted it ever since. To start with neither of the phones i bought respond with the charger plugged in unless you remove the screen protector. Called customer service and was told the issue would be addressed and escalated, That was a MONTH ago with no contact at all. Called again tonight was transferred to tech support and after two hours was told this is a known issue with the samsung core, and a fix might be included in the next update, meanwhile I should check amazon and ebay and purchase a different screen protector and see if that works. Totally unacceptable answer considering I payed 40 bucks for the screen protectors when i bought the phones. So far Verizon has been nothing but a headache and giant disappointment with more dropped calls in the month and a half I have been with them than I had in 5 years with AT&T, lousy customer support, and broken promises. Will be going to the AT&T store tomorrow to see about switching back. In the meantime I will be warning everyone I know to avoid them at all costs.
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