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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
One Verizon ID still enabled on closed account
JAnderson830
Member

I closed a FIOS account and opened a new one. My One Verizon ID is still connected to the old closed account even after I changed my email and removed the mobile number from it. This is keeping me from setting up the One Verizon ID with my new FIOS account. From doing some searching it seems that you cannot do this on your own and you have to find a capable person at Verizon to submit an internal ticket for you. I have now been on 8 different chats where no one has been able to help me. I'm missing out on discounts and this is incredibly frustrating. 

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Re: One Verizon ID still enabled on closed account
vzw_customer_support
Customer Support

We want to ensure that you get the proper support for your Fios account. This is a forum group for Verizon for cellular services. For Fios Support, please reach out to 1-800-837-4966 for assistance. 

 

-AL

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