Is there any way to reset my online account?
I am trying to edge up and a box comes up and says edge up in progress and returns to
previous page. And if I go to shop and put a phone in cart and try to replace a phone on my account it says
This device does not match the device ID on your original Edge Agreement.
I think it has something to with a couple weeks ago I was going though the edge up process online and everything was and i got to
payment and i decided to wait till the following week. And its been messed up since.
Thank you
Call customer service at 1-800-922-0204 from a landline or *611 from your phone.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
hjnorm,
Thank you so much for reaching out to us today. I would like to make sure that we take a look over your account for you. I have provided you with a direct message. Can you please respond back to that message. Looking forward to working with you.
KevinR_VZW
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