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Options for Survivors of Assault
VerizonUser2447
Newbie
‎02-01-2021 07:35 AM

My ex has been on my account for many years without issue. He has been arrested and is currently jailed for harassing and abusing me. I want to cancel his line as I have no reason to keep it. I understand the device balance will be my responsibility but can I just disconnect his device or will there be additional charges? Is there any options for setting up a payment plan to pay off the $600 left on his device?

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Re: Options for Survivors of Assault
vzw_customer_support
Customer Service Rep
‎02-01-2021 07:53 AM

Words cannot express how sad we feel to hare that you are in this situation, VerizonUser2447. We will do all we can to help and explore all your options. We will need to ask for some non-public information. We have sent a private Note to you so that we can continue.

 

GeorgeS_VZW

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Re: Options for Survivors of Assault
VerizonUser2447
Newbie
‎02-16-2021 04:30 PM

It’s been a few weeks, any update?

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Re: Options for Survivors of Assault
jav6
Champion - Level 3
‎02-17-2021 03:34 AM
@VerizonUser2447 wrote:

It’s been a few weeks, any update?

Did you get/respond to a Private Note from @georges_vzw  or @vzw_customer_support ?

...Just another VZW customer...trying to offer some assistance...
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Re: Options for Survivors of Assault
vzw_customer_support
Customer Service Rep
‎02-20-2021 09:11 AM

Sincere apologies for the delay. It appears our replies missed each other. Please look for our private note. 

 

KarolineD_VZW

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