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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Order cancelled by customer service by mistake! Now I can’t upgrade because pending status!
Vanessaliu20
Member

I put two orders online. One 12 pro max, pick up in store, one phone case ship to my house. On my way to picking up my phone, I chatted with the live service support to see if I can cancel my case order and just pick one up in store. He told me he couldn’t find my order and asked me to talk to the store. I said ok. When I got to the store, I was told my phone order was just canceled!!! What? First, I never asked to cancel my phone order! Second, the live service support didn’t mention he canceled my phone order? Now my phone shows pending upgrade, I can’t upgrade or trade in my phone! Worst customer service experience ever!!!

Re: Order cancelled by customer service by mistake! Now I can’t upgrade because pending status!
vzw_customer_support
Customer Support

This is never the customer service experience we strive to provide! I understand you were en route to getting your phone, when it was canceled. It's odd the order was canceled, but this was not mentioned when you contacted us I want to take a closer look into this for you. I've sent you a Private Note.

 

KiaH_VZW

0 Likes
Re: Order cancelled by customer service by mistake! Now I can’t upgrade because pending status!
9wood
Sr. Member

They seem to make changes at will without your consent or knowing and take no responsibility or care when you contact them

0 Likes
Re: Order cancelled by customer service by mistake! Now I can’t upgrade because pending status!
Predator7
Sr. Member

Verizon Customer Services are worst in the Nation, No knowledge or lacks of knowledge or Training to carry out any kind of Services.

Re: Order cancelled by customer service by mistake! Now I can’t upgrade because pending status!
Vanessaliu20
Member

Update: just called the costumer service and get problems solved. Lesson learned: next time don’t do the online chat, just call them. And don’t cancel an order if nothing seriously wrong...

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Re: Order cancelled by customer service by mistake! Now I can’t upgrade because pending status!
vzw_customer_support
Customer Support

Predator7, 

 

We are so sorry you feel this way. We want to turn this around for you. What happened? How can we help?

 

JenelleW_vzw

0 Likes