I placed an order for a watch two week ago, went into the store and we ended up having to redo the order; the original watch order is still showing as waiting for pickup.
Then, I placed an order for an iPhone and got to the store and they had sold the one I reserved, so needed to cancel that order to submit a new one for the correct phone. I cancelled it online, but cannot upgrade. Every call to Verizon (once an hour long call) keep saying to wait for it to fall off my account; several days later it hasn’t. For my next bill, the phone payment I never got is showing.
Anyone experienced this? I really don’t want to make payments on something I never got and I know if I call again, it’s going to be an hour on hold with no resolution. So frustrated