Re: Out of contract More everything discount?
RushFan2112
Specialist - Level 2

Wait, I seem to remember some people saying they can't see the discount option if they are using an Adblocker.  Try a different browser and see if that helps!

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Re: Out of contract More everything discount?
mshbd
Newbie

I see a "Get Discount" button but when I click I see this:

We are unable to process your request online at this time. Please contact Customer Service at 800-922-0204, or dial *611+SEND from your Verizon Wireless phone.


I chatted with a representative, but as always, he seemed clueless. I will try few days later and then call that number.

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Re: Out of contract More everything discount?
elliew
Specialist - Level 1

Assuming the line meets all of these conditions:

  1) is a smartphone (not avail for basic phs)

  2) is on the MoreEverything plan

  3) is off-contract

The FEATURE you are looking to add is called Month-to-Month Discount (or something like that) . Or call customer care and ask them to add the discount

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Re: Out of contract More everything discount?
Ann154
Community Leader
Community Leader

Sometimes you can't change features if you have an open order or pending change associated with the account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Out of contract More everything discount?
vzw_customer_support
Customer Service Rep

Mshbd,

That's a really strange error to see when you're trying to activate that discount. I'd love the chance to activate it for you. I've sent you a direct message and look forward to hearing back from you.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Out of contract More everything discount?
mshbd
Newbie

Thanks Sarah.

Replied to your message.

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