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Overpaid on promise to pay — services were disconnected because of it.
sonniehaboc
Member

Has anyone else had the issue of their services being shut off due to overpayment of their promise to pay? 

I had made 2 promise to pays for the months of December for $100 each. I made the first payment the day of the promise but had made it 101.94 just so my balance was at an even number with no change. About a week after my services were disconnected. So I reached out to financial services to figure out why my account was suspended when I made a payment on the promised date. Their response was because i made a payment of $101.94 instead on $100.00... i always ask if paying more would ever be an issue with my bills, and I was always told it’s not an issue. But apparently this wasn’t the case with me. I paid just $1.94 more and “Verizon’s system suspended my account due to over payment” per the agent I spoke to and that their system is very strict and will shut down accounts when they don’t receive the amount promised. Please tell me how this is even right? Regardless if it’s just $1.94 or $50, $100 etc more than what was promised, Verizon is telling me that they will “punish” their customers for giving them more money? Me paying $1.94 more than what I was supposed to got me leaving work 2 hours earlier than I was supposed to, going to their store front and paying $97 to get my services turned back on. Definitely not what I was expecting, just 4 days before Christmas, I had to give up money that was supposed to go toward Christmas presents for my kids to pay for a consequence that I shouldn’t have to be paying for considering I gave them exactly what I promised and a little more. On top of that we’re the fees just for talking to the financial services agents. I am livid with this experience. 

Re: Overpaid on promise to pay — services were disconnected because of it.
9wood
Sr. Member

Just my 2 cents here paying more than what was due is a bad unforgiving offense? Really guess if you paid a dime extra be cut off? I could see if you didn't pay or failed to pay or perhaps less than owed but my opinion if you're paid in full should not be a issue period and should not be penalized for alittle extra most places insurance or TV for example would just have that as credit for next payment

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Re: Overpaid on promise to pay — services were disconnected because of it.
sonniehaboc
Member

That’s the same thing I said to them. I would totally understand and not make it a huge deal if it was under paid. But I paid the amount that was promised and a little extra, and my service was suspended. And exactly, you would think the extra would just go towards the balance of the bill. 

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Re: Overpaid on promise to pay — services were disconnected because of it.
vzw_customer_support
Customer Support

Oh my, that should definitely not be an issue, sonniehaboc. Overpaying should always be a good thing as it means you are getting caught up with your account. That is never the experience we want you to have and want to turn this around for you. Please meet us in a Private Message for further assistance. 

 

AnnaG_VZW