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Past Due Balance
JoseM017
Member

Hi! My account is showing a 146.95$ past due balance that has been “rolling over” for a few months now according to all the customer service representatives I’ve been in contact with, but the balance just appeared on my account a week ago. Today is Wednesday 23rd, December, 2020. I cannot track the source of this unpaid balance, as far as I can see on my Verizon payment history and my personal bank account, all payments have been made fully and even your representative cannot track down where I missed the payment, but they all agreed that I have to pay for it. I spent over 5 hours today texting back and forth with a live agent who was of no help at all and when I finally got a real, living, talking human being on the phone, I was given the P.o. box address to get in contact with the Correspondence Team because nobody has access to this information but them.  

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Re: Past Due Balance
JoseM017
Member

My service got interrupted because of this balance two days ago. I called customer service and after a pointless conversation with a representative that was mocking me over the phone, I was put on hold and then the call got disconnected and my service was up and running after. Today I called again to follow up, since the amount is still showing on my account, and was told if I don’t pay the 146.95$ my service will get interrupted again.

Send help!

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Re: Past Due Balance
vzw_customer_support
Customer Support

We'd be happy to take a look at the bill ourselves and see if we can find the sources of this charge. Please, Private Message us for an agent to take a look. - Nick

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