Phone disconnected error message
Brenee_
Newbie

Occasionally when someone calls my phone the operator states that my phone is no longer in service or has been disconnected but when they call right back the call will come through.

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Re: Phone disconnected error message
vzw_customer_support
Customer Service Rep

That is certainly strange, Brenee'. Has this happened with multiple people or just one person? When did you first notice this?


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone disconnected error message
Brenee_
Newbie

It happens with multiple callers for a few months now. I also noticed the caller will receive that message when I'm on the phone, as if my call waiting doesn't work.

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Re: Phone disconnected error message
vzw_customer_support
Customer Service Rep

We want to make sure that you receive all your important calls Brenee. Let’s us keep digging to determine what is causing this to happen. What type of phone do you have? Send us your area zip code.


YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Phone disconnected error message
Brenee_
Newbie

I have an IPhone 6 and my zip code is 27565

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