so got a new phone for me and the wife. her was delivered and ups told me they lost mine. i got in touch with verizon and they
1. told me to rerach out to ups again to make sure it was really lost
2. if i wanted to still get a new phone, they would cancel my order, but... to get the phone replace i would need to add another line. what???????????????
3. i stil needed to call ups and open a ticket for the lost phone.
what kind of customer service is that?
I'm so sorry for the huge inconvenience of your phone being lost by UPS, tdam24. I would honestly be just as upset about this entire ordeal. Did you file a claim with UPS? Did they give you a turn-around time? We wouldn't necessarily want you to get a new line and new phone, as the one that was sent is still missing. Is UPS willing to reimburse you?
tdam24, we certainly understand and in this case, our shipping vendor, UPS does regard Verizon as their customer. However, UPS didn't mean to slight you in any way. I'm sorry to hear that your order was lost by UPS and I personally apologize for your inconvenience. Due to the urgency of this matter, we'll be more than glad to initiate an investigation for you. I've sent a Private Message to you that we will need a response (From you) in order to get started. We'll look forward to hearing from you soon. - RobertC_VZW