Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Phone support wait time?? Ridiculous

Seriously --- I know you want to steer people to the chat, but calling 3x in last few days and waiting over 10min as my issues are more complex than what can be handled in a chat.  Anything longer than a few minutes should be considered an issue --- and the system should say the estimated wait time.  Ugh

Re: Phone support wait time?? Ridiculous
Customer Support

Potami, we understand that your time is valuable and want to help in any way that we can. Can yo please clarify what has been going on, so we can assist you? JoseL_VZW

Re: Phone support wait time?? Ridiculous
Sr. Member

You're upset with 10 minutes..? That's on the low side, try 45+ in queue.

The more people wasting time calling in for small things that can be solved online, the longer people with complex problems wait.

Verizon closing centers over the years is a sign they aren't going to stop pushing self serve. Outside of a genuine error or a disconnect, there is little reason anyone should be calling their carrier.