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Phone trade in
Davila1288
Member

Purchased two new phones around October of 2021. I was trading in an older iPhone XR for rolling monthly credit that would total $800 in credit towards one of the new phone. I never received my trade in kit due to an incorrect address issue. I’ve requested a kit every week since then online to my address and I have also spoken to multiple customer service representatives who state they “promise” I will get in a trade in kit for sure this time around. It’s been 3 months and still nothing. I’ve also been told by customer representatives that I can’t trade in my older phone in store

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Re: Phone trade in
vzw_customer_support
Customer Support

Hello, being on top of your service is vital, especially if you are having trade in issues. We are here to help. Please send us a Private Note, so we can better assist you. ~Gilbert

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