I just want to speak to a human being. The phone tree doesn't allow this. When I dial zero, the robot voice says "Let's try that again."
This is the worst possible customer service.
Tell you what, Verizon -- why don't you call me?
The longest I've had to hold was about 20 minutes ... typically it's 5 minutes or less. As tikibar1 said, choose option 4 for Other, then say "AGENT" when prompted to say why you are calling. This works from *611 on the cell phone, or 800-922-0204 from any phone.
Finally, after five tries I got through to somebody. Serious speech
impediment, I could hardly understand what he said. When I asked him for a
price, he said "about $100 or so," couldn't give me an exact rate or quote.
So incompetent. Total waste of time.
On Tue, Oct 28, 2014 at 8:19 AM, tikibar1 <firstname.lastname@example.org>