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Phones in Trade In Kits Reversed
doug618
Member

We are trading in 2 I-Phone 8s in same account at the same time. We received the 2 trade-in kits but there was no indication of which phone should go into which kit.  There was also no indication on our Verizon portal.  So, we placed each phone in a trade in kit and shipped back.  Now the emails confirming the return shipments indicate which phone corresponds to which UPS label and as it turns out we put the phones in the wrong packages.  How do we make sure that there will not be a problem once the phones are received? 

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Re: Phones in Trade In Kits Reversed
vzw_customer_support
Customer Support

doug618, 

We hope you are enjoying your new devices, and can relate to how important it is that your trades are processed accurately. What happens when you attempt to track the status of your trades with the link? Just in case https://www.verizon.com/od/trade-in/checkStatus#/

KatiM_VZW

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Re: Phones in Trade In Kits Reversed
doug618
Member

Both phones show this message....

Date Status

07/20/2021  Your Shipment Has Arrived

07/20/2021 Device received. Expected device matches received device.

07/10/2021 Customer submitted Online

 

However since 7/20/21 there has been no further action or messages and both say

Final Trade-in value: $0.00

 

 

 

 

 

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Re: Phones in Trade In Kits Reversed
doug618
Member

Trade-In Value for both phones still showing $0.00  and now the its says 7/27/2021 as the Date Shipment has Arrived when previously it showed 7/20/2021. 

Why would the DATE be changed??

Date Status

07/27/2021  Your Shipment Has Arrived

07/20/2021 Device received. Expected device matches received device.

07/10/2021  Customer submitted Online

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Re: Phones in Trade In Kits Reversed
Jason_W
Member

Was there any update from the above Verizon representative or on the trade-in order status page? I have the same concern as yours and am wondering if there's any update on your case. 

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