No one on your plan got a phone upgrade, or called in a service change, correct? An outage causing your plan to be changed doesn't make a whole lot of sense.
Thank you for bringing this to our attention, JAYSMA58 and I assure you we want nothing more than to get this resolved for you. We value your loyalty and it would be my pleasure to help.
Can you please provide us with a few specific details on any changes that may have been made to the account recently? Have you purchased any new devices? Have you gotten any letters or e mails from us in regards to your account? Please provide a few additional details and we will be sure to continue assisting.
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