I have been a Verizon customer for nearly 20 years. For most of that time, I have stuck with Verizon because the coverage was hands down the best.
Over the last 2 years, Verizon's coverage has gotten worse and worse. I live in the populous suburbs of Chicago, not in the stix. I work in a major government office, also in the suburbs. Yet, if I walk from one side of my house to another, I lose any call I'm on. My phone doesn't even ring sitting on my desk in my office.
And that's just voice coverage. At work, 6 out of 10 times I can't get anything better than a 1x data signal, let alone LTE. I may as well just use my phone as a paperweight during the day, and at home I have to go through my home's wi-fi to be able to do anything on it.
Verizon needs to resolve it's coverage issues quickly. It is about that time that I take my business somewhere else.
Jfpoje, having reliable services that you can depend on is always the experience that we want for you to have. I would never want to lose you as part of the VZW Family. I can understand your concern and want to look into this closely. I wanted to ask if you have only noticed this issue with your device? If so I would like for us to troubleshoot this matter. What is the zip code that you are experiencing this issue?
Thank you for those details, jfpoje.
We always want you to have the best wireless experience with our services. Please allow me to explain that indoor use is a challenge for all carriers. In a case like this, where the trouble is indoors only, generally the relevant factor is going to be proximity to cell site. Due to physics, radio frequencies get reduced penetration through solid materials and thus indoor signal is hampered when compared to outdoor signal. This is the reason you may notice a difference when stepping outside. As no carrier can guarantee indoor coverage, we partner with our manufacturers to build indoor solutions such as WiFi Calling. Now that the devices have advanced, a Network Extender is no longer needed. WiFi Calling is free and unlimited, and it is a great indoor solution. Your phone can utilize your WiFi signal for calls, just like you do for data. Check out this page for more information: https://www.verizon.com/support/wifi-calling-faqs/
I live and work in the same areas as I always have. My coverage has continuously gotten worse over the past year. Calls are dropping, not being able to make calls, texts not coming through. My work tablet is also Verizon and has the same problems. I even upgraded my phone to see if that would help and that was a nightmare bc now all numbers that aren’t saved in my phone just say, “wireless caller” and I can’t see the number at all. I’m a nurse so I can’t tell if it’s a doctors office calling me or someone that can wait until I’m finished with what I’m doing. Verizon blames Apple. Apple blames Verizon. Finally Verizon said it’s a call filter that came pre installed on the phone that they can’t de activate, that apple put on their. But, the phone I had prior didn’t do it. So, I hate the new phone and the coverage.