Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Poor Coverage in Castro and Mission Districts of San Francisco
perceptron
Member

I see a number of threads have been opened about this issue dating back years. 

I live in the Mission/Dolores Heights/Castro (zip: 94114) area and work in Potrero Hill/SOMA area. I have constant poor connectivity on my iPhone 12 Pro, usually one or two bars, and frequent (3-5x per week) dropped calls. 

The problem persisted after upgrading last year from iPhone X to iPhone 12 Pro, and switching to eSIM did not fix it. I recently had to replace the iPhone with a completely new unit, which also has this issue. 

It's been an issue with iOS 13, 14 and 15 (beta). 

I gather this is not my account configuration or devices, but poor network quality especially around the Dolores Park area (even without crowds). Is there a plan to remedy this or will I need to switch back to AT&T?

0 Likes
Re: Poor Coverage in Castro and Mission Districts of San Francisco
vzw_customer_support
Customer Support

Perceptron, thank you so much for those details. We'd be sad to see you leave the Verizon Wireless family for something different. Can you please provide me with some more details. About how far would you need to travel before you can pick up better service? Do you notice is service issues are happening at certain times of the day? Please keep us posted. 

0 Likes